My Shopping Cart

Your Cart is Empty

DISCOUNT APPLIED AT CHECKOUT

FAQs

ORDERING QUESTIONS

  • Why Should I order Online?

    • Fast – our quick one page check-out will get you on your way faster with much less frustration

    • Accurate Shipping Charges – shipping charges are added before checkout so you know your final total before completing your order

    • 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen

    • Easy re-ordering – you can save your details for faster future purchases

  • Can I get a discount

    SURE! The best way to get a discount now and also be the first to hear about new items, hot deals, and general trends in children's jewelry is to join our mailing list. CLICK HERE to sign up now and get $5 off your order today!

    You can also see our current discount offers HERE.

  • Where do I enter my discount code?

    When you are ready to complete your order, you will have the option to enter the discount code at checkout. You will see a box to add the code and then click on the "apply" button. Once applied, you will see your new total order value.

  • How do I know if my order went through?

    Our system will send you an automatic email confirmation of your order with one hour of you placing it. If you do not receive it, please check your spam folder. You can also log into your account HERE and if the order was placed successfully, you will see it in your account.

    If you are are still having issues, please feel free to contact our customer service team at 305-858-5247 or contact us through our contact page HERE

  • Do your items come with a warranty?

    We stand behind all our quality jewelry pieces. If any jewelry item you purchase breaks because of design or manufacture defect within 90 days of your original purchase, we will repair or replace the piece free of charge. Our warranty does not cover damages caused by improper care, accidents, or natural breakdown of materials over extended use and time. Contact us and return all defective or damaged products to us for examination and evaluation. We are here to help.

  • What is your return policy?

    Returns are easy at In Season Jewelry. Please check to see if your item qualifies for an exchange / return.

    Items Eligible for Exchange or Return:

    Items that are unworn and in the original condition as when it was shipped to you within 90 days of the date you received the item.

    Items NOT Eligible for Exchange or Return:

    • Personalized Items

    • Engraved Items

    • Any item Received over 90 days ago.

  • How much are your shipping rates?

    We have various options for shipping depending on your location. You can see all our shipping options HERE.

  • What form of payments do you accept?

    We accept all major credit cards as well as Paypal.

  • Is there sales tax on my purchase?

    We collect sales tax in the following states:

    Florida, California and Illinois.

  • How do I know what size earrings, bracelets, or necklaces to buy?

    Please visit our sizing help pages below for assistance with sizing:
    RINGS
    BRACELETS
    NECKLACES

SHIPPING QUESTIONS

  • How much are your shipping rates?

    Please refer to our shipping info chart for all shipping services and rates we offer.

  • When will my order ship?

    All orders are shipped within 24 hours from payment (excluding weekends). As soon as we have shipped your order, you will receive a shipping confirmation email with your tracking number. You can click on the tracking number and gain access to the shipment information.

  • How long does delivery take to arrive at my house?

    Please refer to our shipping info chart for delivery times.

  • How can I track my order?

    Tracking your order is easy. You can track your order by visiting our TRACKING PAGE.

    We will also email you a shipping confirmation email as soon as your items are shipped. This email will also include your tracking details. 

    Finally, for some USA customers, our system will attempt to update you by text when your order ships, also including the tracking details.

  • Do you ship to countries outside the USA?

    Sure we do - Babies and moms love us all over the world! We ship to most countries in the world. Simply choose your country from the drop down list during checkout.

  • Do you offer overnight shipping?

    We offer Express Shipping inside the continental USA. This is a 1-2 day service FROM THE DATE THAT IT SHIPS and depends on your location whether it arrives in one or two days. This is the fastest service we offer. You can see all our shipping options HERE.

  • Do I have to sign for my package?

    You do not have to sign for packages unless you are ordering the 1-2 Day Express Shipping option within the continental USA.

  • I entered the wrong shipping address. Can this be changed?

    Contact us immediately so we can try to intercept your order before it is shipped out to the incorrect address. We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • Why hasn't my shipment arrived?

    We strive to ship all orders out within 2 business days from the date we receive them. Most of the time, we are able to ship them the same or next business day. Please check our SHIPPING PAGE for information on the estimated shipping time once it leaves our facility.

    You can also track your order by visiting our TRACKING PAGE.

  • Where can I review or see the status of my order?

    You can view your previous orders, get tracking information, and status updates in your account. Simply log into your account HERE.

GENERAL QUESTIONS

  • How can I contact you?

    We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • Is my personal information secure?

    All transactions are secure and encrypted. Credit card information is never stored within our systems.

  • Do you sell wholesale?

    Yes we do and always looking for new partners. Please visit our wholesale website for more details: 

    https://wholesale.inseasonjewelry.com/pages/account-creation

  • Do you engrave?

    Yes, we offer engraving on many items.  Here is a full list of engravable jewelry for kids:

    https://www.inseasonjewelry.com/collections/personalized-childrens-jewelry

  • Is there lead, nickel, or cadmium in any of your jewelry?

    Safety is our #1 priority at In Season Jewelry. We go to great lengths to ensure our items are free of any dangerous metals such as lead, nickel, and cadmium. We use only the safest materials and enforce strict purity and safety testing on an ongoing basis. All our products comply with ASTM F 2923-11 (Standard Specification for Consumer Product Safety for Children’s Jewelry)

  • How do I care for my new jewelry?

    Please see our jewelry care page HERE.

TROUBLESHOOTING

  • How can I contact you?

    We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • I have received a damaged, defective, or wrong item. What should I do?

    If you've received a damaged, defective, or wrong item please contact us HERE to inform us of the error before sending the product back. Our customer service will reply with the action we will take to remedy the situation.

  • How do I request a return or exchange?

    Please contact us using our contact form HERE or by calling us at 305-858-5247

  • I entered the wrong shipping address. Can this be changed?

    Contact us immediately so we can try to intercept your order before it is shipped out to the incorrect address. We can be reached by using our contact form HERE or by calling us at 305-858-5247

  • Why hasn't my shipment arrived?

    We strive to ship all orders out within 2 business days from the date we receive them. Most of the time, we are able to ship them the same or next business day. Please check our SHIPPING PAGE for information on the estimated shipping time once it leaves our facility.